Plans & Services

You can access your account information and manage your billing, payment and communication preferences 24 hours a day, seven days a week. Visit the Online Accounts Benefits page for more advantages you will enjoy.

If you've set up your account for online access, you can log on anytime. 

If haven't set up your online account yet, all you need is (1) your Reliant account number, (2) the Social Security number of the person who set up the account, and (3) your current email address. Setting up your access is quick and easy; for a step-by-step guide, view our helpful interactive demo.

Just call us at 713-207-7777 or 866-222-7100 to request a move-out.

You can get a rough estimate of your new bills by using our Reliant Energy Checkup tool and entering general info regarding your new home.

• Online: If you’re moving within the Reliant service area, you may be able to request a transfer using our convenient online process; all you need to get started is your new service address and your desired service start and stop dates.
• By Phone: Our Customer Care Representatives can help you transfer your service in a matter of minutes at 713-207-7777 or 866-222-7100.

Yes, you can change your billing address and other information by logging on and going to the My Profile page.

Wind energy is derived from a power plant that uses windmills or wind turbines to generate electricity.

Energy resources that are naturally replenished are considered renewable. They are virtually inexhaustible in duration but limited in the amount of energy that is available at a time. Renewable energy resources include wind, biomass, hydro, geothermal, solar, ocean thermal, wave action and tidal action. Reliant's renewable plans offer a pollution-free energy product generated from 100% wind; find out if one is available in your area.

You can quickly and easily sign up for service online or by phone at 713-207-7777 or 866-222-7100.

• If you're starting service at a new location, your service can begin a minimum of two business days after you sign up.
• If you're switching from another provider, you'll begin receiving electricity from us after your next regularly scheduled meter reading, usually within 4–6 weeks. You'll receive your first Reliant bill about four weeks after that.

Please keep in mind that starting service with Reliant may depend on satisfying certain requirements, such as paying a deposit or providing valid ID, and delays in satisfying these requirements can delay your start date.

We'll need a valid form of personal identification to verify that service is being established in your name and to perform a credit check.

Acceptable forms of identification to set up a Reliant account include:

• Valid state driver’s license or identification card*
• Social security card*
• Passport
• Military ID
• Government employee ID
• Department of Corrections ID
• Alien Registration card
• Consulate ID / Matricula Consular (for any country)

Please fax a copy of one of the above to 800-711-5114, and include the following information on the fax cover sheet (allow one business day for processing):

• Your Reliant account number
• Name on the  account
• Address that will be receiving electricity
• Your contact phone number

Please note that failure to provide valid identification may result in a delay of your requested date for electric service.

*These are the only forms of ID that are acceptable for online enrollment.

You have several options for paying your deposit: 

• Online with a bank account or credit card; you can set up online access to pay now
• By calling 713-207-5555 or 866-660-4900
• At one of our nearby walk-up payment locations
• By mailing your payment to Reliant Energy, P.O. Box 650475, Dallas, TX 75265-0475

Low-income customers may be eligible for deposit payment assistance; please contact us at 713-207-7777 or 866-222-7100 to find out more.

A deposit may be required depending on your payment history and your credit score; if so, you'll need to satisfy this requirement before your service can begin.

You may be able to arrange for one of the following as an alternative to paying a deposit.

• Satisfactory credit reference letter from your prior electricity provider. Ask the provider to fax this to (713) 488-4422 or (800) 563-0120, or mail it to Reliant Energy, P.O. Box 3765, Houston, TX 77253-3765.
• Satisfactory Guarantee Agreement from a credit-worthy Reliant Energy customer. Call us at (866) 222-7100 and provide the name, address, phone number and Reliant account number of a customer who will sign a guarantee agreement for you.

 Deposits may be waived for certain special circumstances:

• Senior citizens: We may waive your deposit with proof that you are age 65 or older; please call us to find out more.
• Victims of family violence: Fax a copy of your certification letter from the Texas Council on Family Violence to (713) 488-4422 or (800) 563-0120 and include your Reliant account number.
• Medical indigence: Please submit a certification letter establishing that you are medically indigent.

For more information about this requirement, please contact a Customer Care Representative at (713) 207-7777 or (866) 222-7100 .

The system allows only one name to be used as the account owner; however, multiple users can log on using the same username and password.